i Assists™

Privacy Policy

Last Updated: January 15, 2026

🏛️

DPDP Act 2023 Compliant

This privacy policy complies with the Digital Personal Data Protection Act, 2023 (India)

📋 Introduction

i Assists™ ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our expert marketplace platform, in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act).

Privacy Contact Information

For any privacy-related inquiries, data access requests, or complaints:
Email: info@iassists.ind.in
Phone: +91 94419 15137
Address: i Assists™ (OPC) Private Limited, Andhra Pradesh, India
Data Protection Officer: Founder & Director, Founder

📊 Data We Collect

Personal Information

  • Full name and contact details (email, phone, WhatsApp)
  • Professional information (credentials, specialization, bio)
  • Account credentials (username, encrypted password)

Identity Documents (For Experts)

  • Government ID proofs (Aadhaar - masked, PAN card)
  • Professional certificates and licenses
  • Educational degrees and experience letters

Usage Data

  • IP address and device information
  • Booking history and consultation records
  • Platform interaction logs

🎯 Purpose of Data Collection

We process your personal data for the following specific purposes:

✅
Identity Verification:Verifying expert credentials and authenticity
🔒
Account Security:Protecting your account and preventing fraud
📞
Service Delivery:Facilitating consultations between users and experts
💳
Payment Processing:Processing transactions and managing credits
📧
Communication:Sending important updates and notifications
📈
Platform Improvement:Analyzing usage to improve our services

📱 Device Permissions

Our app requests the following device permissions for specific features:

🎤
Microphone:Required for voice calls and video consultations with experts. Audio is streamed in real-time and not recorded or stored.
📷
Camera:Required for video calls with experts and profile photo uploads. Video is streamed in real-time and not recorded or stored.
🌐
Internet:Required for all platform features including chat, calls, bookings, and payments.
📂
Storage (Experts only):Required for experts to upload verification documents (Aadhaar, PAN, certificates). Documents are encrypted and deleted after verification.

All permissions are optional and requested only when you use the specific feature. You can revoke permissions at any time through your device settings.

🔐 Document Security Measures

How We Protect Your Documents:

  • Watermarking: All uploaded images are watermarked with "i Assists™ Verification Only" to prevent misuse
  • Aadhaar Masking: Aadhaar numbers are automatically masked, showing only the last 4 digits
  • Encrypted Storage: Documents are encrypted at rest using industry-standard encryption
  • Access Control: Only authorized administrators can view documents, with full audit logging
  • OCR Verification: AI-powered OCR and tampering detection for document authenticity
  • No Third-Party Sharing: Documents are NEVER shared with any third parties

⏰ Data Retention Policy

Data TypeRetention PeriodAfter Deletion
Verification Documents (Verified)30 days after verificationPermanently deleted
Verification Documents (Rejected)7 days after rejectionPermanently deleted
Account InformationUntil account deletionAnonymized
Transaction RecordsAs per tax laws (typically 7 years)Archived securely

⚖️ Your Rights Under DPDP Act

📋

Right to Access

Request a copy of all personal data we hold about you

✏️

Right to Correction

Request correction of inaccurate personal data

🗑️

Right to Erasure

Request deletion of your personal data and documents at any time

🚫

Right to Withdraw Consent

Withdraw your consent for data processing at any time

📢

Right to Grievance Redressal

Lodge a complaint if you believe your data rights are violated

🔔

Right to be Informed

Be notified of any data breaches affecting your personal data

📝 How to Exercise Your Rights

To exercise any of your data protection rights, please contact us:

📞Phone:+91 94419 15137
⏱️Response Time:Within 30 days of receiving your request

Grievance Officer

In accordance with the DPDP Act 2023 and IT Act 2000, we have appointed a Grievance Officer:

Grievance Officer: Founder & Director
Designation: Founder & Director
Company: i Assists™ (OPC) Private Limited
Email: info@iassists.ind.in
Phone: +91 94419 15137
Response Time: Within 48 hours
Resolution Time: Within 30 days (DPDP Act)

If unsatisfied with our response, you may file a complaint with the Data Protection Board of India.

👤 Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee compliance with data protection regulations. For any queries related to data protection, please contact:

Data Protection Officer
i Assists™ (OPC) Private Limited
Email: support@iassists.ind.in
Phone: +91 94419 15137

🔄 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last Updated" date.

© 2026 i Assists™ (OPC) Private Limited All rights reserved.

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