This policy complies with Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Consumer Protection Act, 2019.
At i Assists™, we are committed to providing excellent service and addressing your concerns promptly. This Grievance Redressal Policy outlines the process for filing and resolving complaints to ensure fair and transparent resolution.
Refunds, failed transactions, billing disputes
Access issues, profile concerns, verification
Expert conduct, consultation quality
Data handling, unauthorized access
Inappropriate content, misinformation
Any form of misconduct or abuse
As per IT Rules 2021, we have appointed a Grievance Officer to address your concerns:
Grievance Officer: Mr. Aruna Founder & Director Joy Rose
Email: support@iassists.ind.in
Phone: +91 94419 15137
Address: i Assists™ (OPC) Private Limited, Nellore, Andhra Pradesh, India
Working Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST
support@iassists.ind.in
Dashboard → Help & Support → Report Issue
+91 94419 15137 (Mon-Sat, 9 AM - 6 PM)
| Stage | Timeline | Action |
|---|---|---|
| Acknowledgment | 24 hours | Ticket number assigned |
| Initial Review | 48 hours | Grievance categorized & assigned |
| Investigation | 7-15 days | Detailed investigation conducted |
| Resolution | Within 15 days* | Final decision communicated |
| Appeal (if any) | 15 days | Senior review of decision |
*Complex cases may take up to 30 days. You will be informed of any delays.
If you are not satisfied with the resolution, you may escalate:
support@iassists.ind.in | Response: 24-48 hours
support@iassists.ind.in | Response: 7 days
support@iassists.ind.in | Response: 15 days
If our internal process does not resolve your grievance, you may approach:
All grievances are handled with strict confidentiality. Your personal information and complaint details will only be shared with relevant parties necessary for resolution and will not be disclosed to third parties without your consent, except as required by law.
✅ Your Protection: We prohibit any form of retaliation against users who file complaints in good faith. Filing a grievance will not affect your account status, access to services, or any ongoing engagements on the Platform.